Hi I would like to know is there any people who solve your Kudo product problem with customer support or suffer from them?
I back Bean 3D in kickstarter and they sent me a unit with initial failure, yet what they are saying is just “send a picture” or “do inspect yourself”. They don’t even give a way to do RMA or how to inspect.
Now I am thinking what this maker is doing totally scam.
Here I would like to share my emails from them for anybody who get such trouble.
Every time I ask the question, they ask me to do self inspection or fix (without any detail) which I totally disagree, because unit was initially broken and I doubt that they are not doing their quality assurance process which suppose to be their job.
If you have the same problem from what they are doing, please share in this thread.
Form responding blinking power supply.
They don’t illustrate “what is normal state” yet just say “should be around 12v” which I don’t understand.
Could you find a multimeter and measure the output of the power adapter?
It should be around 12V.
Is the voltage stable?
Pleas e be careful not to short the positive and negative when doing the measurement.
Thank you and Best regards,
Kudo3D Technical Support
From responding about communication error on kudo3d.local.
Also I found out one of the line in the box was disconnected.
We are in the process of looking for a staff who can communicate in Japanese.
For now, please use google translate to communicate.
Could you remove the mega 2560 and plug it into a PC directly?
Do you see one COM port assigned to the mega2560 under “device manager”?
You should see something similar to the snapshot attached.
Also, could you send us a photo of the red cable you mentioned?
Once we identify the problem, we will send you the parts to repair.
From responding of my question that why user should do inspection and repairing without any detailed information, so I ask them to answer my question before sending a photo of disconnecting cable.
I was waiting but they never reply so I wrote evaluation in facebook then they respond the FB review within an hour. They are obviously making a pose in front of the public, yet what I received from them was following. You could see how they are dishonest.
We have replied on facebook.
Also, you did not send us the photo.
Anyway, I could not accept such terrible user support so I open this.
Anyone who get the same issue, please write about that.